Tesla Energy
Tesla Energy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tesla Energy has a 1.5 star rating from 130 customer reviews, with about 87% unfavorable and 6% positive; consumers are mostly dissatisfied and report frequent contact and service failures, per Tesla Energy reviews.
Key Takeaways for Future Customers
- Expect long wait times to reach a live agent and difficult online or in‑app support.
- Prepare for potential delays on repairs, inverter failures, and complicated payoff or billing processes.
Negative Feedback / Risk Areas
- Repeated Tesla Energy customer complaints about unreachable customer service and automated menus.
- Billing issues, double charges, and unclear payoff/refund procedures.
- Frequent reports of broken inverters, long repair waits, and poor follow‑up after auto pay collections.
Positive Feedback
Some customers report helpful representatives and an easy initial approval for panel installation.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tesla Energy has a 1.5 star rating from 130 customer reviews, with about 87% unfavorable and 6% positive; consumers are mostly dissatisfied and report frequent contact and service failures, per Tesla Energy reviews.
Key Takeaways for Future Customers
- Expect long wait times to reach a live agent and difficult online or in‑app support.
- Prepare for potential delays on repairs, inverter failures, and complicated payoff or billing processes.
Negative Feedback / Risk Areas
- Repeated Tesla Energy customer complaints about unreachable customer service and automated menus.
- Billing issues, double charges, and unclear payoff/refund procedures.
- Frequent reports of broken inverters, long repair waits, and poor follow‑up after auto pay collections.
Positive Feedback
Some customers report helpful representatives and an easy initial approval for panel installation.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockton, California
Pissed off
i will never have solar installed on my property.
i am paying for solar ,and PG& E on a house that is empty.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Washington, Maryland
The system has been non operational for...
- - System has been non-operational for years.
- - Maintenance on Feb 24, 2026 found a broken inverter and there is no update on repair or removal.
The system has been non operational for a couple of years. Please respond with what will be done to repair or remove the system.
Tesla scheduled maintenance on February 24, 2026 but found a broken inverter.
No one has responded yet about repair or removal. Thanks for a response.
- Company does not answer calls
Preferred solution: A response for either repair of inverter/make the panels operational or remove the panels from my roof.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Lousy *** Poor Customer service.
You cannot reach someone with a pulse when there is an issue yet you accept our money via auto pay. Credit Card change.
User's recommendation: Don't purchase Tesla products.
Aubrey, Texas
My original contract e-mail has been changed, ealeman@***.com to hoser263@***.comeman
I would like to update my e-mail info. My original contract e-mail has been changed from ealeman@***.com to hoser263@***.com.
Preferred solution: up date my information
User's recommendation: up date any and all information
Pleasant Valley, New York
Good customer service
Was very helpful to get this situation fixed for me . Answered all my questions and met all my needs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInherited the solar system that is not on
I cannot get a hold of anyone to help me turn on my system that I inherited when I bought this house.
- No pro right now
- Horrible customer service or lack their of
Preferred solution: I need the inspection completed, and the solar turned on
Phoenix, Arizona
So many reasons
- - The reviewer hates Tesla/Elon.
- - They say SolarCity lease lied about savings.
- - Customer service was slow and there was a long wait.
1. HATE tesla/Elon
2.
We were lied to when signing lease with solar city about how much we would save.
3. called once, electric bill was somewhat high, they ran test, reset something, said it was fine. Asked for a copy of report, told NO, they do not give the results out..HIDING SOMETHING?
4. CUSTOMER SERVICE WOULD GET A NEGATIVE NUMBER IF POSSIBLE.
Takes forever!!! It's been over 70 minutes when I finally got help.
10 minutes later I got what I needed.
5. Do your research.Do your research.
Chula Vista, California
Unable to reach customer service
Keep calling, but get sent around in a circle. Then when I choose chat they wanted to change me $5 to talk to a representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thornton, Colorado
Tesla inverter
- - Used Smart Wave Solar as third party.
- - Tesla inverter failed; replacement took 2 weeks.
- - Promises were false; we called city and utilities.
We used Smart Wave Solar as a third party for our system. Poor customer service, and the Tesla inverter was bad.
We had to find the problem, and it took 2 weeks to get a new one. It is working now, we think, but it was very frustrating. I would do my homework on solar installers before purchasing for sure next time.
I am very disappointed in the sales process and false promises regarding the timing of it all. We had to call the city and power companies to keep the process moving.
- Broken from the start
Preferred solution: Price reduction
Washington, District Of Columbia
Regarding my solar panel
I have SolarCity panels. All I need is an email regarding my account that I don't have a loan.
Thanks.
Preferred solution: Explanation regarding my solar city panels.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Schedule a service
- - Difficulty scheduling Energy Service; app prompts, materials arrived.
- - Automated system looped; 45-minute wait for a human agent; needs a call.
I tried to schedule an Energy Service appointment. It asked me to download the Tesla app.
It asked me to look for Energy Support on the app. But I can't find it. The automated operator sent me to learn mode so many times. Then finally brought me to wait for a human agent.
I was waiting for 45 minutes but still can't get to talk to the operator.
I need to talk to a human operator to set up the appointment ASAP since the materials arrived at my home already. So please call me to set up a service appointment.
Preferred solution: Human operator call me
User's recommendation: There must be an option to bypass automatic operator. It’s dump.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot find anyone to speak to. Poor customer service and no one ever available.
- - The solar inverter installed was defective.
- - No one will return calls.
- - Avoid Smart Wave Solar; they are a Tesla customer.
Our solar inverter installed was bad. No one will return calls.
Do not use Smart Wave Solar, who is a Tesla customer. They should not be offering a Tesla inverter as they are not returning the calls to the installer either.
- Bad inverter
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy a tesla inverter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: #1 . . . . Error codes on my solar panel system, and #2 . . . . I want to pay off my entire bill with you
- - Error Code 2x1F: AC voltage too high; solar can't be used.
- - The customer wants to pay the solar bill and asks for the amount and mailing address.
#1 . .
. . Have not been able to use solar as I get a Error Code 2x1F on the system, stating that the "AC Voltage is too High" (want to be responsible for a possible fire???)
#2 . .
. . I am moving to another state, and want to pay off the entire solar panel bill.
I do not understand the write ups you have on line for doing so. Please let me know how much and where to send the check/money order/etc, to.
Mike Burnett
(209) 769-****
KheSahn068@***.com
User's recommendation: Don't use Tesla for ANYTHING. You can't call them or speak to a live person
No live person. Long wait times.
- - Prefers a live person for support.
- - Prompts did not answer my questions.
- - Tried to get answers about a father's account after his passing.
Use a live person!! All the prompts and still didnt get my questions answered.
Bad customer service.
I was trying to get answers for my fathers account (who had just passed). Changing ownership shouldnt be that difficult.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Murrieta, California
They scheduled repair of my solar, no show
- - Solar generation stopped July 3; noticed July 10; seeking Tesla live number.
- - Cannot find Tesla live phone number; repair has not shown.
Back on July 3rd, my solar generation went down. I did not discover this until July 10th when I noticed that my app was not showing production.
Went to you who helped me notify them by phone as they do not give you live phone numbers.
For some reason, I cannot find this telephone number and their repair person is a no show after waiting 1-1/2 months with no solar. Can you direct me to the tesla live phone number?
Preferred solution: Get their repairman out to my home to repair my solar. It's been over a month and a half since they made the appointment with me for today (August 12th)
User's recommendation: If solar calls, do not walk . . . . RUN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roseville, California
They are full of ***
- - Solar is not producing; DC voltage is too high.
- - Online procedures produced no result; they sent wire instructions for 27k to an unknown recipient.
My solar is not producing; error code says DC Voltage is too high. Attempted to follow their so-called procedures on-line which resulted in .
. . .nothing. Also want to pay off my lien to them and they did send me instructions to wire the amount through a bank with little or no info.
Yeah, RIGHT . . .
. I'm going to wire 27k to I don't know who!!!
Brands Related to Tesla Energy
Tesla
“Driver's side window actuator went out and Tesla initially refused to honor warranty, stating that the...“
Tesla Canada
“Impossible to speak to anyone ! Tried calling all day today, all sorts of numbers, only machines and...“
SolarCity
“4 months ago a representative from Solar City came to my house and said that my system was faulty. The...“
Tesla Grohmann Automation
“Service Tesla in Bellevue very terrible Ive been Drive already few time for service Tesla in Bellevue...“
Companies Similar to Tesla Energy
TESLARATI
“Not sure how this company is still running. I purchased Carbon fiber spoiler, side mirrors, camera...“
TeslaMotorsClub
InsideEVs
CleanTechnica
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Susie We had our system installed in 2023. Since the installation we have been having issues and the Tesla customer service sucks. How is going with your system?