Contact Tesla Energy Customer Service
Tesla Energy Phone Numbers and Emails
Toll-Free Number:
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(888) 518-3752
Customer Service:
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(877) 961-7652 ext 2Powerwall United States and Canada
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+6 128 015 2834Powerwall Australia
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+61 180 064 6952Powerwall Australia
Tesla Energy Emails:
How to Contact Tesla Energy Customer Service?
Most Popular Number:
| Total calls: 361 | Issues resolved: 8 | Last call: Jan 16, 2025 |
Tesla Energy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tesla Energy Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Tesla Energy is 8885183752. 79% of consumers used this number to address their issues and concerns.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Tesla Energy may ask you for the following information to identify you as a customer: phone number, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tesla Energy Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Tesla Energy is 8885183752. 79% of consumers used this number to address their issues and concerns.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Tesla Energy may ask you for the following information to identify you as a customer: phone number, address or zip code or first and last name.
People call Tesla Energy mainly because of product/ service, request for information, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Tesla Energy is support@tesla.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Tesla Energy Website:
Tesla Energy Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
PO Box 15430
240 Francisco Lane
Fremont, CA 94539
Fax:
Tesla Energy Customer Service Reviews
Customer service was okay however they could not assist me. They could not tell me how long it was going to take for a specialist to email me so I am still waiting for a response.
Last time I was able to reach someone, it took 3 months for a specialist to get back with me and they did resolve the issue.
They are so busy adding customers to take their money verse assisting existing customers. There app does not handle all problems, but they are so quick to refer you to.
How Good is Tesla Energy's Customer Service?
The wait was too long but customer service rep was excellent
Good service
so bad
I have been waiting for a response from Tesla to get the panels off my roof because water is leaking into my house from under the panels. The automated service Wrote 7 to 10 business days I have not heard one word.
Satisfactory
Horrible
Summary of Tesla Energy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Tesla Energy?
Product/ Service Question:
- “My solar powered panels are not working”
- “Solar system not sending out signal. System needs repair”
- “Need cleaning product for mold on roof that will not affect solar panels”
Payments and Charges Question:
- “Paid invoice”
- “Make payment”
- “Bill”
Request for Information Question:
- “To talk to a human”
- “Would like information on my contract and terms of service”
- “DON'T REMEMBER MY EMAIL ADDRESS , CAN'T EXCESS MY ACCOUNT”
Staff Question:
- “Customer service”
- “Repair service for inverter”
- “OMG! I need to SPEAK to a LIVE CUSTOMER SERVICE REPRESENTATIVE! Do you actually have one of those? I am the executor of an estate with Solar Panels. I do not have Tesla Account!”
Website/ Application Question:
- “Escalation regarding panel reinstallation”
- “Reinstall appt no show”
- “I need a Solar Ucc-1 for a HELOC application”
Return/ Replace Question:
- “Remove and replace panels for new roof”
- “Return money for cancelled order EN2500946”
- “Remove and replace solar panels so I can put new roof”
Account Question:
- “Set up my account”
- “Solar accounts question”
- “Account info”
Refund Question:
- “Refund”
- “Refund my power saver has not saved me money”
Employment Question:
- “Employment”
- “Pay off balance”
Cards Question:
- “The car is not responding to my credit card on file to charge my car”
Activation/ Cancellation Question:
- “Cancel appointment”
Other Question:
- “ESID Validation”
- “HELOC Release Form”
- “Need contract for solar panels”
Compare Tesla Energy Customer Service To
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